Refund and Returns Policy

ArtGen Return Policy

At ArtGen, we strive to deliver high-quality products and ensure a seamless experience for our customers. If you encounter any issues with your purchase, we offer a 7-day return policy under the following conditions:

1. Eligibility for Return

We accept returns only if:

• The product is defective or has a manufacturing defect.

• The return request is initiated within 7 days of delivery.

• The product is unused, unaltered, and in its original condition with all accessories and packaging intact.

Note: No returns will be accepted if the product is damaged during transit. Customers are advised to inspect the product at the time of delivery and report any transit-related damage immediately.

2. Non-Returnable Items

We do not accept returns for:

• Products that have been customized, altered, or used after purchase.

• Minor variations in color, texture, or design, as these may occur due to the nature of the product.

• Damage caused by improper handling, misuse, or environmental factors.

• Products damaged during transit.

3. Return Process

To initiate a return:

• Contact us at support@artgen.com or call +91-9886722877 within 7 days of receiving the product.

• Provide your order details and clear images or videos of the defect or damage.

• Our team will review the issue and confirm eligibility for return.

• If approved, we will arrange a free return pickup or provide instructions for returning the product.

4. Refund & Replacement

Once the returned product is inspected and approved:

• You can choose between a refund or a replacement (subject to availability).

• Refunds will be processed to the original payment method within 5-7 business days.

• Replacements will be shipped at no additional cost.

For any further assistance, feel free to contact our customer support team at support@artgen.com or +91-9886722877.

Thank you for choosing ArtGen!