FAQs
Frequently Asked Questions (FAQs)
General Questions
1. What is ARTGEN?
ARTGEN is an eCommerce platform that provides high-quality balsa wood, pinewood MDF, bass plyboard, birch plyboard, poplar board, and plain MDF. We cater to students, artists, hobbyists, and professionals looking for premium-quality materials for their creative projects.
2. Who can purchase from ARTGEN?
ARTGEN is a B2C-focused platform, meaning anyone—whether a student, artist, hobbyist, or professional—can buy from our website.
3. Where is ARTGEN based?
ARTGEN is based in Bangalore, India, and serves customers across India.
Products & Materials
4. What types of wood and boards do you offer?
We offer a wide range of premium wood and boards, including:
Balsa Wood
Pinewood MDF
Bass Plyboard
Birch Plyboard
Poplar Board
Plain MDF
5. How do I know which wood is best for my project?
If you’re unsure which wood or board suits your project, you can refer to our Product Guide or contact our support team for recommendations.
6. Are the materials sustainable and eco-friendly?
Yes, ARTGEN is committed to sustainability. Our wood panels are sourced responsibly and comply with industry standards.
Ordering & Shipping
7. How do I place an order?
To place an order:
Browse the ARTGEN Store (artgen.in).
Select your desired product and add it to your cart.
Proceed to checkout and enter your details.
Make payment securely.
Receive an order confirmation email.
8. Do you offer bulk discounts?
Yes, we offer bulk discounts for large orders. Contact us for special pricing.
9. What payment methods do you accept?
We accept multiple payment methods, including:
Credit/Debit Cards
UPI & Net Banking
Wallets & Paytm
Cash on Delivery (selected locations)
10. How long does shipping take?
Standard delivery takes 4-7 business days across India. Express shipping options are available for urgent orders.
11. Do you offer international shipping?
Currently, we only deliver within India. International shipping will be available soon.
Returns & Refunds
12. Can I return or exchange a product?
Yes, we accept returns/exchanges within 7 days of delivery if the product is damaged or incorrect. The item must be unused and in its original packaging.
13. How do I request a refund?
To request a refund:
Contact our support team with your order ID.
Share images of the product (if damaged).
We will process the refund within 5-7 business days after approval.
Support & Contact
14. How can I contact ARTGEN?
You can reach us via:
Email: [email protected]
Phone: +91 9742790700
WhatsApp: +91 9742790700
15. Do you offer customer support for product inquiries?
Yes! Our expert team is available to help with product recommendations and order-related queries.
